Travelpro® Customer Service Contact Form

1
Select Reason For Contacting Travelpro® Canada Customer Service BelowTravelpro® Canada Customer Service Hours Online Chat: Available 24hrs / 7days Email Support: 09:00 – 17:00pm EST | Monday – Friday (Excluding Holidays & Weekends) Hotline: 10:00 – 16:00pm EST | Monday – Friday (Excluding Holidays & Weekends) Customer Service Hotline: 1-866-325-0660 For Warranty & Repair/Parts, please click here For FAQ, click here.
Product Questions
Questions on Existing Order
Request Warranty & Parts
2
Seeking Help Finding Your Next Trusted Companion? Select An Option To Start
Help to Compare Models
Acheter par couleur
Need Help Choosing?
3
Upcoming Trip? Help Us Learn Your Destination:
Short Getaway Trips
2 - 4 Extended Days
Global Traveler
4
Travelpro® Canada Offers Travel Bags For All Quick Getaways & Overnight TripsTo learn more about our assorted Travel Bags, click here
5
Which Option Interests Your Travel Gear Needs?To learn more about Travelpro® Canada, click > Backpacks and Soft Bags
Pro Travel Gear Styling
Compact To Fit Beneath Most Airline Seats
Quick Weekend Getaways Trips
Rolling UnderSeat CarryOn
6
Travelpro® Canada Offers Two Unique Styles of Luggage to Choose FromTo learn more about Travelpro® Canada 2-Wheel vs. 4-Wheel Luggage, click here
7
We Understand Mobility Is Important...To learn more about 2-Wheel vs. 4-Wheel Luggage, click here
I'd Like More Control Of My Bag
I Like to Have 360° Mobility
8
Got it... Travelpro® Canada Offers Softside & Hardside OptionsLearn more about Hard-shell vs. Softside Luggage: Which is Better For You?, click here
9
Options Below Provide A Personalized RecommendationLearn more about Hard-shell vs. Softside Luggage: Which is Better For You?, click here
Softside Material & Easy Access to My Item
Hardside Design & Maximize My Storing Capacity
10
Excellent Choice!

Based on your selected options, we recommend your next Travelpro® Canada Trusted Companion to be a Softside product. Click below to view all available colorways and sizes.

Travelpro® Canada Softside Carry-On and Check-In
11
Excellent Choice!

Based on your selected options, we recommend your next Travelpro® Canada Trusted Companion to be a Hardside product. Click below to view all available colorways and sizes.

Travelpro® Canada Hardside Carry-On and Check-In
12
Excellent Choice!

Based on your selected options, we recommend your next Travelpro® Canada Trusted Companion to be a lugagge set. Click below to view all available colorways and sizes.

Travelpro® Canada Luggage Sets
13
Select Option Below For Existing Order* This field is required.For Warranty & Repair/Parts, please click here For FAQ, click here.
Historique des commandes
Report Order Issues
Return My Order
Shipping Questions
Cancel Order
Credits & Refunds
14
Reason for Order Cancellation* This field is required.Travelpro® Canada Cancellation Disclaimer: Orders start a processing stage soon after online payment with limited options for adjustments. Cancellation requests may take 3-4 business days to process (excluding weekends & holidays). Order Modifications: Due to orders entering a processing stage soon after purchase, Travelpro® Canada is unable to make any order modifications including changes such as product style, size, or color. Order add-ons or product removal after an order is submitted requires a cancellation request.
Cancel: Won't Arrive on Time
Cancel: Ordered Wrong Item(s)
Cancel: No Longer Needed
15
Reason for Order Issues* This field is required.Travelpro® Canada Shipping Policy: Please note, Travelpro® Canada is not responsible for any lost or stolen packages or mishandling of packages under any circumstance. It is to Travelpro® Canada discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a replacement order (Additional Shipping fees may apply). NOTE: If you are not able to provide a secure location for your delivered packages, it is important to schedule a proper delivery date/time with the carrier (any additional carrier costs is at the customers expense). Here are some tips to help locate your package(s): - Check the side or backside of your home - Ask a person in the living household or near-by neighbor - Check with the property front office (if applicable) Additional tips to follow (if applicable): - Have you opened all boxes? or Have you opened your luggage(s) to see if your smaller item(s) are inside? NOTE: At times we may "nest" smaller item(s) inside larger item(s) to improve the shipping experience and reduce our carbon footprint.
Incorrect item(s) received
Item(s) received damaged
Order delivered but not found
Missing item(s) from my order
16
Travelpro® Canada Returns Process* This field is required.Travelpro® Canada Return Policy: If your Travelpro® Canada and products fail to meet your travel needs, you may return it for a full refund within 30 days* from the day the product(s) was delivered. We’ll even pay the return shipping! Travelpro® Canada 30-Day Trial Disclaimer: Our 30-Day Trial is for Travelpro® Canada products purchased through travelpro.ca only. *NOTE: Refunds include taxes paid and exclude any paid shipping charges that applied on the original order. Travelpro® Canada will refund shipping charges if you receive incorrect items, items are received damaged or defective upon delivery.
Start a new return
Require additional RMA labels
Cancel a return request
17
Select the Best Option That Describes Your Shipping Concerns:* This field is required.Travelpro® Canada Shipping Policy: Please note, Travelpro® Canada is not responsible for any lost or stolen packages or mishandling of packages under any circumstance. It is to Travelpro® Canada discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a replacement order (Additional Shipping fees may apply). NOTE: If you are not able to provide a secure location for your delivered packages, it is important to schedule a proper delivery date/time with the carrier (any additional carrier costs is at the customers expense). Here are some tips to help locate your package(s): - Check the side or backside of your home - Ask a person in the living household or near-by neighbor - Check with the property front office (if applicable) Additional tips to follow (if applicable): - Have you opened all boxes? or Have you opened your luggage(s) to see if your smaller item(s) are inside? NOTE: At times we may "nest" smaller item(s) inside larger item(s) to improve the shipping experience and reduce our carbon footprint.
Shipping status: 4+ Business days
Shipped w/ No movement
Address Change
18
Reason for Address Change* This field is required.Travelpro® Canada Address Change Disclaimer: We will do our best to update your shipping address, however we can not guarantee change based on progress of your order. A follow up email will be received confirming the status of your order. This may take up to 2-3 business days for updated status. Travelpro® Canada does not ship to province YT, NU and NT.
Address Change: Update Shipping
Cancel: Won't Arrive on Time
19
Select Credit/Refund Type:* This field is required.Refund Policy: Refunds based on order returns are typically automatically refunded upon receiving returned tracking. In most cases, our refund process may take up to 3-5 business days to fully process. Promotional Offer Policy: All of our online collections and accessory products(s) are listed with an amazing promotional discount. Additional promotions cannot be added once a discount has already been applied to your order.
Refund status on a returned order
Apply promotional discount
20
Your Name* This field is required.
Prénom
Nom de famille
21
Phone Number* This field is required.
Please enter a valid phone number.
22
Your Email* This field is required.
example@example.com
23
Please Verify Your Shipping Address* This field is required.Physical US Addresses ONLY Travelpro® Canada does not ship to province YT, NU and NT.
Street Address (excluding YT, NU, NT)
Unit / Apt #
Province (excluding YT, NU, NT)
Postal Code
Zip Code
Canada
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Îles Cook
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Groenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Maurice
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapour
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
États-Unis
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
Îles Vierges américaines
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
24
Travelpro® Order Number* This field is required.Travelpro® Canada Order Number Sequence: #7700... You can find your order number by logging on to “My Account”
If your Order Number Sequence does not being with #7700... please re-confirm your region or purchase.
25
Promotional Credits & Refunds* This field is required.Please upload a screenshot of the promotional offer that is not applied on the order. Promotional Offer Policy: All of our online collections and accessory products(s) are listed with an amazing promotional discount. Additional promotions cannot be added once a discount has already been applied to your order. Luggage Sets Disclaimer: All available Travelpro® Canada product(s) listed as "sets" are ineligible for further discount as they are already competitively priced for the best value
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Annulerof
26
Travelpro® Missing Order(s) Policy * This field is required.Travelpro® Canada is not responsible for any lost or stolen packages or mishandling of packages under any circumstance. It is to Travelpro® Canada discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a replacement order (Additional Shipping fees will apply). If you are not able to provide a secure location for your delivered packages, it is important to schedule a proper delivery date/time with the carrier (any additional costs is at the customers expense). Upon second delivery; IF your package is: (a.) marked “delivered” by the carrier but missing, (b.) available image(s) confirm the physical ship-to address, a new order will need to be placed at the customers expense. We'd like to help! Here are some tips to help locate your package(s): - Check the side or backside of your home - Ask a person in the living household or near-by neighbor - Check with the property front office (if applicable) Additional tips to follow (if applicable): - Have you opened all boxes? - Have you opened your luggage(s) to see if your smaller item(s) are inside? At times we may "nest" smaller item(s) inside larger item(s) to improve the shipping experience and reduce our carbon footprint.
I confirm I have completed all recommended steps and have not located my package(s).
27
RMA Number / Return Tracking Number* This field is required.
28
Please upload a photo of the damaged shipping carton* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Annulerof
29
Please upload a photo of your product even if it is not damaged* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Annulerof
30
For the next step, we will require a picture of the UPC/Barcode located on the outside of shipping carton.
31
Please upload a picture of the UPC Label and Barcode here:* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Annulerof
32
Please upload a photo of the incorrect product:* This field is required.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Annulerof
33
Product Style Number* This field is required.How to find your Travelpro® Canada Style Number? Here are some helpful tips to locate the required information: Step 1: Fully open the main luggage compartment Step 2: Locate inside either a White or Black tag that shows a Travelpro® logo Step 3: Gently rub the tag between two fingers to help locate the Style# & PO#
34
Please provide more details as to which item(s) are missing and not received* This field is required.
Bagage à main
Sac à dos
Medium Check-in
Weekender
Large Check-in
Fourre-tout
Entire Set
Accessoires
35
Please provide a brief description that may be helpful with you ticket. You may also upload additional images here:* This field is required.
Huge
Large
Normal
Petit
Ok
Ok
Should be Empty: