CA TP® Claims Form

WARRANTY & PARTS FORM

FIRST CLASS TRAVEL LUGGAGE
Please select the origin of purchase:*

Travelpro®.caTravelpro®.ca Authorized Retailer StoreTravelpro® Gift Program
*You may also find Travelpro® Canada alternative branded sites list below. You may select the appropriate option below to be re-directed to the correct waranty form:

Which claim are you submitting?:*

File Warranty ClaimOrder Replacement Parts [Non-Warranty]

TRAVELPRO® CANADA's LIMITED WARRANTY

The Travelpro® Canada's limited warranty covers defects in materials and workmanship but does not cover wear and tear from normal use or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. Damages caused by such airline or other common carrier should be directly reported to and claims be filed with the specific airline or company carrier.

During the course of original ownership and normal usage, your luggage/product may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty.

Disclaimer: Travelpro® Leisure Luggage, including suitcases and soft bags, are not designed to be used for commerical use. Using any Travelpro® Canada Leisure Luggage for commerical use will void it's active warranty.

Limited Warranty covers manufacturer defects only. Proof of purchase is required for all warranty claims.
For full warranty information please click here.

TRAVELPRO® CANADA’s Warranty Repair Disclaimer:

As part of Travelpro® Canada’s Limited Warranty, we may determine your issue as repairable and send parts for replacement. All replacement order(s) do not extend nor restart the warranty period of your original Travelpro® Canada product(s). Travelpro® Canada has the right to offer replacement part(s) or product(s) which may not be identical to the original warranted bag, this replacement may either be from the same or equivalent collection. A shipping fee may apply for all warranty replacement orders.

Travelpro® Canada may recommend authorized repair centers to help fix your existing luggage issues. Upon receipt and evaluation of your product(s), if the authorized repair centers determine the repairs are not issues listed under warranty, a quote will be provided to you with the repair costs which may include return shipping costs. Any quoted fees provided by the authorized repair center are at the full expense of the customer, these fees are not covered by Travelpro® Canada.

This offer applies only to customers who’ve purchased their Travelpro® Canada products within Canada and currently reside within Canada (Also excludes YT, NU, NT).

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Please share which Travelpro® product you own:
Travelpro® CA Collection Series [Active Collections]*
Travelpro®'s collection series listed here are active products an active limited manufacturer defect warranty. Trust Companion coverage varies per collection series and model(s).
Travelpro® CA Collection Series [Non-Warranty: Parts Only]*
Travelpro®'s collection series listed may indicate replacement parts are available. Travelpro can not guarantee all parts availability as this may vary by collection model and style.
Product Style #*
The correct Style number is required.
Product Origin # (PO#)*
The correct Production Order Number is required.
How to find your Travelpro® Style & Product Origin Number

Here are some helpful tips to locate the required information:

Step 1: Fully open your main luggage compartment
Step 2: Locate inside either a White or Black tag that shows a Travelpro logo
Step 3: Gently rub the tag between two fingers to help locate the Style & PO #

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WARRANTY & PARTS FORM