Questions fréquemment posées

Our goal is to expedite your order as quickly as possible. Therefore, once your order is placed, it cannot be cancelled or changed. You may always return or exchange the item once you receive it.

Unfortunately, Travelpro® can only accept one form of payment for each order placed. We accept all major Credit Cards and most online payment services.

Standard Ground shipping is included on all orders over $130 (excluding taxes).

• Expedited Shipping can be purchased at the cost stated at the time of your order.
• For shipping to United States, please visit Travelpro® US
• For shipping to the UK and EU, please visit Travelpro® EU
• Unfortunately, Travelpro.com cannot ship to P.O. Boxes, APOs or Puerto Rico.

NOTE: We make every effort to ship all items on an order at the same time. However, an order may be shipped on different dates or from different fulfillment centers resulting in multiple packages. You may receive multiple tracking numbers at different times.

We know that your order is important to you. Tracking updates are sent via e-mail once an order has shipped.

To view all of your orders, order status, and history you may log into MyAccount to view more.

La plupart des commandes sont expédiées dans les 24 heures suivant la réception de la confirmation de la commande.

Les délais d'expédition standard varient en fonction de la destination et du mode d'expédition choisi.

• Purolator Ground : 2-7 jours ouvrables
• Purolator Express : 1-2 jours ouvrables

Travelpro® is required by law to collect sales tax in the following Provinces and Territories: (AB), (BC), (MB), (NB), (NL), (NS), (ON), (PE), (QC), (SK), (NT), (NU), (YK), Sales tax is added at checkout.

To keep pricing simple and fair, Travelpro® allows one promotional offer per order. Promotional codes cannot be combined or stacked with other promo codes, discounts, or offers.

Please note:

• Sets: Travelpro® sets are already priced at the best value and are not eligible for additional discounts.
• Individual Items: Products listed individually are sold separately and cannot be combined to match the price of a set.
• Promotional Offers: Items marked as a “deal” or already discounted do not qualify for additional promo codes.
• Availability: Discounts cannot be applied to clearance, discontinued, or sold-out items, and Travelpro® does not offer price adjustments or later discount requests on promotional purchases.

If you received the wrong item in your shipment or are missing something from your order, please visit our Contact Us Form for further assistance.

If you are inquiring about an order status or to report an issue with an order, please visit our Contact Us Form to submit a claim. We will respond within 1-2 business days.

PLEASE NOTE OUR CURRENT INQUIRY RESPONSE TIME IS 1-2 BUSINESS DAYS.

You may read our privacy policy by clicking here.

Nous voulons que vous soyez satisfait de votre achat de bagage Travelpro® et qu'il devienne votre compagnon de voyage de confiance. Si votre bagage Travelpro® ne répond pas à vos attentes pour quelque raison que ce soit, vous pouvez le retourner pour obtenir le remboursement du prix d'achat initial moins les frais d'expédition dans les 30 jours suivant l'achat, accompagné d'une copie de votre reçu ou d'une preuve d'achat.

En tant que client, vous êtes responsable des frais d'expédition et d'assurance pour les retours, sauf en cas d'envoi de produits défectueux ou mal expédiés. Nous vous recommandons de bien emballer l'article dans le carton d'expédition d'origine, d'assurer le colis et de conserver le récépissé d'expédition jusqu'à ce que le crédit soit émis.

Dès que le produit retourné a été reçu et traité par notre centre de retour, votre mode de paiement original sera crédité. Les sociétés émettrices de cartes de crédit ne mettent pas toutes le même temps à faire apparaître les crédits dans les dossiers de leurs clients. Veuillez donc prévoir un ou deux cycles de facturation pour que le remboursement apparaisse sur votre relevé.

Pour recevoir une autorisation de retour, veuillez appeler notre service clientèle (sans frais au (866) 325-0660 option #3) du lundi au vendredi entre 8h30 et 16h00 EST (à l'exception des jours fériés). Assurez-vous d'avoir votre numéro de commande à portée de main, car le service clientèle aura besoin de cette information pour localiser votre commande.

Les articles achetés dans le cadre d'une promotion doivent être retournés sous forme de set complet.

You may visit our return page by clicking here.

NOTE: Refunds are processed after receipt and quality inspection of returned items which may take up to 14 business days.

An email confirmation is generally sent confirming your refund has been processed. All refunds are applied to the original form of payment that was originally used for the purchase. Please consult with your financial institution to verify fund(s) availability.

Items purchased as a set must be returned as a set so you can be refunded properly. Please contact us to arrange your return and place a new order for the individual size you would like.

Click here to visit Travelpro®'s Luggage Guarantee & Warranties information page.

For new warranty claims, you may visit our warranty page to verify warranty coverage and SUBMIT A REPAIR. Just fill out all the required information and you are all set!

The Travelpro® warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.

In the course of normal handling, your luggage/product may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty.

What is Covered by this Limited Warranty:

An "active" limited warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including:

• Wheels that break off or are otherwise no longer usable outside of normal wear and tear.
• Zippers that break or can no longer operate correctly outside of normal wear and tear.
• Extension handles that break off or are otherwise no longer usable
• Top & Side carrying handles that tear or break off outside of normal wear and tear

What is Not Covered by this Limited Warranty:

Cette garantie limitée ne couvre pas :

• Usure normale.
• Outside/Inside damages such as but not limited to: fabric abrasions, cuts, scratches, dents or stains that do not impair the functional performance of the product.
• Dommages résultant d'abus, de mauvaises manipulations ou d'accidents ou dommages causés par une compagnie aérienne, un service de train, un bateau de croisière ou un autre transporteur public.
• Les dommages accessoires ou indirects, y compris la perte de contenu, la perte d'utilisation ou de temps ou les dépenses similaires, qui échappent au contrôle de Travelpro.

You may SUBMIT A REPAIR request to Customer Service to perform online evaluation.

During our online evaluation, if the reported issues are deemed repairable, Travelpro® may offer "replacement parts"; or, IF your claim is deemed non-repairable under an active warranty, Travelpro® may offer a "replacement bag".

Disclaimer on Warranty Orders:

Shipping costs may apply warranty orders. Parts and product availability may vary based on production year, style and color. Replacement parts are stored only 1-2 years after a product has stopped production. We do not classify normal wear and tear issues as a manufacturer nor material defect.

It is to Travelpro® discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a repairs, parts order or bag replacement. Travelpro® cannot guarantee the exact size, color or model, but we will make every effort to replace it with a similar model or collection.

All replacement order(s) do not extend or restart the limited warranty period of your original Travelpro® product(s). Your original warranty coverage remains active up until the limited warranty coverage of your product(s) is no longer valid.

Authorized Repair Center Policy:

If you are unable to make the repairs yourself, Travelpro® may recommend an authorized repair center near you which you may visit in person to help evaluate your product(s) to determine the reported issues are covered under warranty.

If there are no local authorized repair centers near you, Travelpro® may offer shipping options to ship your luggage or softbag to the nearest authorized repair center for repairs.

a.) IF, it is determined the repair is covered under warranty, the authorized repair centers will repair the bag and ship it back to you at no additional charge.

b.) IF, upon receipt and evaluation of your product(s), the authorized repair center deems the repairs not under warranty, a repair quote will be provided to you by the authorized repair center with the applicable repair costs.

Any out of warranty quoted repair costs provided by the authorized repair center are at the full expense of the customer, these costs are not covered by Travelpro®.

Si le sac a été enregistré et fait partie du programme de garantie, vous n'êtes responsable que des frais d'expédition à notre centre de réparation. Les pièces, la main-d'œuvre et les frais de retour seront payés par Travelpro®.

If your bag is under Warranty, the customer is responsible for shipping to our repair center and Travelpro® will return your bag to the domestic address provided.

For Travelpro® products, you will find a label sewn in the lining.

This label will identify the model or series name. (For example: Maxlite, Crew VersaPack, Walkabout®, etc.)

Please refer to our luggage guide on luggage sizing here.

Click here to watch a video on how to set the 3 dial combination lock.

For more tips on your Travel Sentry TSA Combination Lock, click here.

For Combination Zipper Locks:

1. Choose a memorable combination and write it down in a safe place like your phone.
2. Turn the dials to 0-0-0. Remove the zipper pullers from the lock.
3. Press down the reset button with a tool such as a ballpoint pen, until you hear a 'click' sound.
4. You might find the reset button on the side of your lock. You can now set your combination.
5. Press or slide the arrow/release button.
6. Your combination is now set.

Les produits Travelpro® sont conçus et fabriqués pour garantir leur durabilité, leur fonctionnalité et leur facilité d'utilisation.

Softside luggage/bag care:

Si votre sac est souillé, suivez les étapes suivantes :

• Utilisez un mélange 50/50 d'alcool et d'eau.
• Appliquez le mélange avec un chiffon doux, en frottant doucement la zone affectée jusqu'à ce que la tache ne soit plus visible.
• Laissez le sac sécher complètement à l'air libre avant de le ranger.
• Vous pouvez également ajouter du jus de citron au mélange pour en améliorer l'odeur.

Hardside luggage care:

Due to the nature of most Hardside luggage shell materials, they may receive surface scratches and scuffs from time to time.

These marks are cosmetic and do not impair the functional performance of the product. In the event that the exterior of your bag does become soiled, follow these simple steps:

• Combine a solution of mild/gentle soap and water.
• Apply the mixture with a soft cloth, gently rubbing the affected area until clean.
• Rinse well and allow the bag to air dry completely before storing.
• Store your Hardside in the soft fabric bag/cover that was provided at purchase (if applicable).

An exterior USB Port allows you to connect any USB device to a power bank for easy access to power on the go.

Due to federal regulations, all collection bags with built-in "Power Bank Pockets" are not supplied nor shipped with battery pack(s). Travelpro® currently does not offer battery pack(s) as a separate item(s) for purchase.

We recommend searching electronic retailers such as Amazon, Best Buy, and/or Target for a variety of options.

NOTE: Travelpro® USB Power bank is not available on all models and is featured on specific Carry-on and backpack models only.

Specific Travelpro® Softside or Hardside carry-on luggage or Travelpro® backpacks may come with a power bank built-in connector ports and internal cables. Some connector ports are designed for USB-A 2.0 compatible only or USB-A 3.0 and USB-C 3.1 compatible.

Recommended output voltage is 20W max, as higher output voltage may shorten the connector ports. Any shortage issues due to high output voltage is not recognized or accepted as a manufacturing defective.