Foire aux questions

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Click here to watch a video on how to set the 3 dial combination lock.

For more tips on your Travel Sentry TSA Combination Lock, click here.

For Combination Zipper Locks:

1. Choose a memorable combination and write it down in a safe place like your phone.
2. Turn the dials to 0-0-0. Remove the zipper pullers from the lock.
3. Press down the reset button with a tool such as a ballpoint pen, until you hear a 'click' sound.
4. You might find the reset button on the side of your lock. You can now set your combination.
5. Press or slide the arrow/release button.
6. Your combination is now set.

Travelpro® products are designed and manufactured to ensure durability, functionality and ease of ownership.

Softside luggage/bag care:

In the event that your bag does become soiled, follow these simple steps:

• Use a 50/50 mixture of alcohol and water.
• Apply the mixture with a soft cloth, gently rubbing the affected area until the spot is no longer visible.
• Allow the bag to air dry completely before storing.
• You may also add lemon juice to the mixture to improve the smell.

Hardside luggage care:

Due to the nature of most Hardside luggage shell materials, they may receive surface scratches and scuffs from time to time.

These marks are cosmetic and do not impair the functional performance of the product. In the event that the exterior of your bag does become soiled, follow these simple steps:

• Combine a solution of mild/gentle soap and water.
• Apply the mixture with a soft cloth, gently rubbing the affected area until clean.
• Rinse well and allow the bag to air dry completely before storing.
• Store your Hardside in the soft fabric bag/cover that was provided at purchase (if applicable).

An exterior USB Port allows you to connect any USB device to a power bank for easy access to power on the go.

Due to federal regulations, all collection bags with built-in "Power Bank Pockets" are not supplied nor shipped with battery pack(s). Travelpro® currently does not offer battery pack(s) as a separate item(s) for purchase.

We recommend searching electronic retailers such as Amazon, Best Buy, and/or Target for a variety of options.

NOTE: Travelpro® USB Power bank is not available on all models and is featured on specific Carry-on and backpack models only.

Specific Travelpro® Softside or Hardside carry-on luggage or Travelpro® backpacks may come with a power bank built-in connector ports and internal cables. Some connector ports are designed for USB-A 2.0 compatible only or USB-A 3.0 and USB-C 3.1 compatible.

Recommended output voltage is 20W max, as higher output voltage may shorten the connector ports. Any shortage issues due to high output voltage is not recognized or accepted as a manufacturing defective.