Frequently Asked Questions

Our goal is to expedite your order as quickly as possible. Therefore, once your order is placed, it cannot be cancelled or changed. You may always return or exchange the item once you receive it.

Unfortunately, Travelpro® can only accept one form of payment for each order placed. We accept all major Credit Cards and most online payment services.

Standard Ground shipping is included on all orders over $130 (excluding taxes), except to Yukon, the Northwest Territories and Nunavut.

• Expedited Shipping can be purchased at the cost stated at the time of your order.
• For shipping to the United States, please visit Travelpro® US
• For shipping to the UK and EU, please visit Travelpro® EU
• Unfortunately, Travelpro.ca cannot ship to P.O. boxes.

NOTE: We make every effort to ship all items on an order at the same time. However, an order may be shipped on different dates or from different fulfilment centers resulting in multiple packages. You may receive multiple tracking numbers at different times.

We know that your order is important to you. Tracking updates are sent via e-mail once an order has shipped.

To view all of your orders, order status, and history you may log into MyAccount to view more.

Most orders ship within 24 hours of receiving your order confirmation.

Standard shipping times vary depending on your destination and the shipping method chosen.

• Purolator Ground: 2-7 Business Days
• Purolator Express: 1-2 Business Days

Travelpro® is required by law to collect sales tax in the following Provinces and Territories: (AB), (BC), (MB), (NB), (NL), (NS), (ON), (PE), (QC), (SK), (NT), (NU), (YT). Sales tax is added at checkout.

If you received the wrong item in your shipment or are missing something from your order, please visit our Contact Us Form for further assistance.

To keep pricing simple and fair, Travelpro® allows one promotional offer per order. Promotional codes cannot be combined or stacked with other promo codes, discounts, or offers.

Please note:

• Sets: Travelpro® sets are already priced at the best value and are not eligible for additional discounts.
• Individual Items: Products listed individually are sold separately and cannot be combined to match the price of a set.
• Promotional Offers: Items marked as a “deal” or already discounted do not qualify for additional promo codes.
• Availability: Discounts cannot be applied to clearance, discontinued, or sold-out items, and Travelpro® does not offer price adjustments or later discount requests on promotional purchases.

If you are inquiring about an order status or to report an issue with an order, please visit our Contact Us Form to submit a claim. We will respond within 1-2 business days.

PLEASE NOTE OUR CURRENT INQUIRY RESPONSE TIME IS 1-2 BUSINESS DAYS.

You may read our privacy policy by clicking here.

We want you to be happy with your Travelpro® luggage purchase and that it becomes your trusted travel companion. If your Travelpro® luggage fails to meet your expectations for any reason, you may return it for a refund of original purchase price within 30 days of receipt with a copy of your receipt or proof of purchase.

Return shipping is free. Start your return in our returns portal and we'll send you a prepaid return shipping label. Please have your order number on hand. We recommend that you pack the item securely in the original shipping carton and that you keep the shipping receipt on hand until the credit is issued.

As soon as the returned product has been received and processed at our return center, your original form of payment will be credited. Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement.

Items purchased as a promotional set must be returned as a complete set.

You may visit our returns portal by clicking here. Return shipping is free: we'll send you a prepaid return shipping label.

NOTE: Refunds are processed after receipt and quality inspection of returned items which may take up to 14 business days.

An email confirmation is generally sent confirming your refund has been processed. All refunds are applied to the original form of payment that was originally used for the purchase. Please consult with your financial institution to verify fund(s) availability.

Items purchased as a set must be returned as a set so you can be refunded properly. Please start your return in our returns portal and place a new order for the individual size you would like.

Click here to visit Travelpro®'s Luggage Guarantee & Warranties information page.

For new warranty claims, you may visit our warranty page to verify warranty coverage and SUBMIT A REPAIR. Just fill out all the required information and you are all set!

The Travelpro® warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.

In the course of normal handling, your luggage/product may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty.

What is Covered by this Limited Warranty:

An "active" limited warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including:

• Wheels that break off or are otherwise no longer usable outside of normal wear and tear.
• Zippers that break or can no longer operate correctly outside of normal wear and tear.
• Extension handles that break off or are otherwise no longer usable
• Top & Side carrying handles that tear or break off outside of normal wear and tear

What is Not Covered by this Limited Warranty:

This limited warranty does not cover:

• Normal wear and tear.
• Outside/Inside damages such as but not limited to: fabric abrasions, cuts, scratches, dents or stains that do not impair the functional performance of the product.
• Damage from abuse, mishandling or accidents or damage caused by an airline, train service, cruise ship or other common carrier.
• Incidental or consequential damage, including loss of contents, loss of use or time or similar expenses beyond the control of Travelpro.

You may SUBMIT A REPAIR request to Customer Service to perform online evaluation.

During our online evaluation, if the reported issues are deemed repairable, Travelpro® may offer "replacement parts"; or, IF your claim is deemed non-repairable under an active warranty, Travelpro® may offer a "replacement bag".

Disclaimer on Warranty Orders:

Shipping costs may apply to warranty orders. Parts and product availability may vary based on production year, style and colour. Replacement parts are stored only 1-2 years after a product has stopped production. We do not classify normal wear and tear issues as a manufacturer nor material defect.

It is to Travelpro® discretion, to review each claim thoroughly and decide the final outcome to determine eligibility of a repairs, parts order or bag replacement. Travelpro® cannot guarantee the exact size, colour or model, but we will make every effort to replace it with a similar model or collection.

All replacement order(s) do not extend or restart the limited warranty period of your original Travelpro® product(s). Your original warranty coverage remains active up until the limited warranty coverage of your product(s) is no longer valid.

Authorized Repair Center Policy:

If you are unable to make the repairs yourself, Travelpro® may recommend an authorized repair center near you which you may visit in person to help evaluate your product(s) to determine the reported issues are covered under warranty.

If there are no local authorized repair centers near you, Travelpro® may offer shipping options to ship your luggage or softbag to the nearest authorized repair center for repairs.

a.) IF, it is determined the repair is covered under warranty, the authorized repair centers will repair the bag and ship it back to you at no additional charge.

b.) IF, upon receipt and evaluation of your product(s), the authorized repair center deems the repairs not under warranty, a repair quote will be provided to you by the authorized repair center with the applicable repair costs.

Any out of warranty quoted repair costs provided by the authorized repair center are at the full expense of the customer, these costs are not covered by Travelpro®.

If the bag has been registered and is within the warranty program, you are only responsible for the shipping costs to our repair facility. Parts, labour and return shipping will be paid by Travelpro®.

If your bag is under Warranty, the customer is responsible for shipping to our repair center and Travelpro® will return your bag to the domestic address provided.

For Travelpro® products, you will find a label sewn in the lining.

This label will identify the model or series name. (For example: Maxlite, Crew VersaPack, Walkabout®, etc.)

Please refer to our luggage guide on luggage sizing here.

Click here to watch a video on how to set the 3 dial combination lock.

For more tips on your Travel Sentry TSA Combination Lock, click here.

For Combination Zipper Locks:

1. Choose a memorable combination and write it down in a safe place like your phone.
2. Turn the dials to 0-0-0. Remove the zipper pullers from the lock.
3. Press down the reset button with a tool such as a ballpoint pen, until you hear a 'click' sound.
4. You might find the reset button on the side of your lock. You can now set your combination.
5. Press or slide the arrow/release button.
6. Your combination is now set.

Travelpro® products are designed and manufactured to ensure durability, functionality and ease of ownership.

Softside luggage/bag care:

In the event that your bag does become soiled, follow these simple steps:

• Use a 50/50 mixture of alcohol and water.
• Apply the mixture with a soft cloth, gently rubbing the affected area until the spot is no longer visible.
• Allow the bag to air dry completely before storing.
• You may also add lemon juice to the mixture to improve the smell.

Hardside luggage care:

Due to the nature of most Hardside luggage shell materials, they may receive surface scratches and scuffs from time to time.

These marks are cosmetic and do not impair the functional performance of the product. In the event that the exterior of your bag does become soiled, follow these simple steps:

• Combine a solution of mild/gentle soap and water.
• Apply the mixture with a soft cloth, gently rubbing the affected area until clean.
• Rinse well and allow the bag to air dry completely before storing.
• Store your Hardside in the soft fabric bag/cover that was provided at purchase (if applicable).

An exterior USB Port allows you to connect any USB device to a power bank for easy access to power on the go.

Due to federal regulations, all collection bags with built-in "Power Bank Pockets" are not supplied nor shipped with battery pack(s). Travelpro® currently does not offer battery pack(s) as a separate item(s) for purchase.

We recommend searching Amazon, Best Buy or other major electronics retailers for a variety of options.

NOTE: Travelpro® USB Power bank is not available on all models and is featured on specific Carry-on and backpack models only.

Specific Travelpro® Softside or Hardside carry-on luggage or Travelpro® backpacks may come with a power bank built-in connector ports and internal cables. Some connector ports are designed for USB-A 2.0 compatible only or USB-A 3.0 and USB-C 3.1 compatible.

Recommended output power is 20 W max, as higher output power may cause a short circuit in the connector ports. Any short circuit caused by high output power is not recognized or accepted as a manufacturing defect.