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Main Warranty

Built for lifetime warranty

NEW BUILT FOR A LIFETIME LIMITED WARRANTY WITH TRUSTED COMPANION PROMISE THE TRAVELPRO® DIFFERENCE

Standing behind every piece of Travelpro® luggage is our foundational belief in quality and craftsmanship that goes above and beyond industry standards. We’ve seen enough suitcases that couldn’t stand up to the demands of frequent travel to know how to make one that can.

Our suitcases are tested above the maximum allowable weight for a checked bag and put through more than fifteen different trials, including distance, durability, and temperature to make sure all fabrics, wheels, zippers, handles, and overall bag design can exceed the toughest wear and tear from frequent travel.

We are proud to introduce our new Built For A Lifetime Limited Warranty starting with the Maxlite® 5 collection which covers defects on major components such as wheels, zippers, extension handles and carry handles.  In addition, we’ve added a new *Trusted Companion Promise – a worry-free enhancement which covers damage caused by airlines and other common carries along with reimbursement of shipping costs if a bag needs to be sent in for repair.

*Trusted Companion Promise duration varies by collection

When you choose Travelpro®, you know you’re getting a bag that is ready to handle anything you want to put it through.

Register your product to activate your Warranty: www.travelpro.com/register

Built for a lifetime warranty

Maxlite® 5: https://www.travelpro.ca/warranty/maxlite5

Platinum® Elite: https://www.travelpro.ca/warranty/platinumelite

Crew™11: www.travelpro.com/warranty/Crew11

Crew™ Executive Choice™ 2: www.travelpro.com/warranty/ExecutiveChoice2

Our New Travelpro® Trusted Companion Promise gives you even more coverage for the life of your bag.

Click here to learn more: www.travelpro.com/trustedcompanionpromise

Other luggage collections are covered by a Travelpro® Worry Free Warranty, Limited Lifetime Warranty, 10 Year Limited Warranty or 3-Year Commercial Use Warranty

Click here to learn more: www.travelpro.com/other-warranty

“Other luggage collection” warranties refer to products purchased in the US; any product purchased outside the US should be referenced to the retailer/distributor in that region.

 

How do I register my warranty?

Please go to our website at www.Travelpro.ca, select SERVICE from the main menu and select REGISTER PRODUCT to enter your warranty registration information.

→ You may also register your product by clicking here ←

Warranties

Collection Warranty Term
Platinum® Magna™ 2 Worry Free Warranty
Crew™ 11 Limited Lifetime Warranty
MaxLite® 4 Limited Lifetime Warranty
Pathways™ Limited Lifetime Warranty

 

Platinum® Magna™ 2 Worry Free Warranty

The “Worry Free Warranty” is currently available only on the Platinum® Magna™ 2 Collection. There is no additional charge, nor are there any additional actions required to register for the Worry Free Warranty.

The Worry Free Warranty adds the following language to the standard warranty: As the inventor of The Original Rollaboard,® Travelpro is committed to delivering value to our customers with the highest quality products that will enhance your travel experience. Whether travelling by air, sea, road or rail, the Travelpro® Platinum Magna 2 Collection gives you total confidence and is supported by a comprehensive warranty against any defects in materials or workmanship for the life of the bag. You can trust that Platinum Magna 2 will hold up to the rigors of frequent travel, but occasionally common carriers mishandle your bag and damage occurs.

Travelpro retains the exclusive right to repair or replace (at the manufacturer’s discretion) the product with a comparable model. If airline handling damages your bag or its contents and you choose to hold them responsible, we recommend that you file a claim with the carrier before leaving the airport. This warranty does not cover cosmetic wear, lost or stolen bags, or damage to personal property or contents. Our associates in Customer Service can answer any questions you may have concerning the repair or refurbishing of your Platinum Magna 2 product.

Simply call our Customer Care Department at (866) 325-0660 (option #3) for assistance or visit www.travelpro.com to find the Authorized Repair Center nearest to you. Repair or replacement as provided under this warranty is the exclusive remedy to the consumer. In no event shall Travelpro be liable for any incidental or consequential damages.

Travelpro Limited Warranty

Congratulations! You have purchased the finest luggage available. This Travelpro® Luggage Collection gives you total confidence and is supported by a comprehensive warranty against defects in materials and workmanship.

In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. Simply contact Customer Care at (866) 325-0660 (option #3) to locate the nearest repair facility. Then send your luggage, freight prepaid, to the repair facility along with a copy of your proof of purchase.

The Travelpro® warranty covers defects in materials and workmanship but does not cover wear or damage
caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an
airline or other common carrier.

In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro® will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

Note: Please examine your luggage carefully for damage before leaving the airport and immediately report
any damage to the baggage service center of the airline on which you traveled.

DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE’S RESPONSIBILITY AND MUST BE CLAIMED TO THE
AIRLINE AT THE TIME DAMAGE OCCURS.

By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro’s warranty. If you are dissatisfied after making your baggage claim to the airline, please contact: Canadian Transportation Agency, Ottawa, Ontario, K1A 0N9, or email: info@otc-cta.gc.ca

Should you have questions about your luggage, or need repair service, call Customer Care at
(866) 325-0660 (option #3)

Note: For professional flight crews, duration of limited warranty is 3 years. A4000W

Note: "Freight Prepaid" means that shipping costs are assumed by the person sending the item. 

Travelpro® Limited Lifetime Warranty

In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it, if repair is not possible) at our expense. The Travelpro® warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro® will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from province to province."

Note: Please examine your luggage carefully for damage before leaving the airport and immediately report any damage to the baggage service center of the airline on which you traveled. DAMAGE CAUSED BY THE AIRLINE IS THE AIRLINE'S RESPONSIBILITY AND MUST BE CLAIMED TO THE AIRLINE AT THE TIME DAMAGE OCCURS. By not following this procedure, you risk that the damage will not be covered under airline policy or Travelpro's warranty. If you are dissatisfied after making your baggage claim to the airline, please contact:

Canadian Transportation Agency, Ottawa, Ontario, K1A 0N9, or email: info@otc-cta.gc.ca

Should you have questions about your luggage, or need repair service, call Customer Care at (866) 325-0660 (option #3).

3-YEAR COMMERCIAL USE WARRANTY

This Travelpro Luggage Collection gives you total confidence and is supported by a comprehensive warranty against defects in materials and workmanship.

In the unlikely event that a problem occurs with your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it,if repair is not possible) at our expense. Simply contact Customer Care at (866) 325-0660 (option #3) to locate the nearest repair facility. Then send your luggage, freight prepaid, to the repair facility along with a copy of your proof of purchase.

The Travelpro warranty covers defects in materials and workmanship but does not cover wear or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier.

In the course of normal handling, your luggage may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty. Travelpro will provide prompt refurbishment services at a nominal cost. This warranty gives you specific legal rights, and you may also have other rights which may vary from state to state.

Should you have questions about your luggage, need repair service, or wish to locate the repair center closest to you, please call Customer Care at (866) 325-0660 (option #3) or log onto www.travelpro.ca

 

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