Platinum Elite Warranty
BUILT FOR A LIFETIME LIMITED WORRY FREE WARRANTY
Who is Covered by this Limited Warranty
This limited warranty is intended to cover the original purchaser or gift recipient of this Travelpro® luggage. This warranty, and any corresponding implied warranties, are valid only for the period the product is owned by the original purchaser or gift recipient. Proof of Purchase is required to confirm the applicability of this limited warranty. Please retain the original receipt or register your product (recommended) at our warranty registration portal to act as your Proof of Purchase.
What is Covered by this Limited Warranty
This limited warranty covers defects in materials and workmanship that negatively impact the functional performance of the product, including:
- Extension handles
- Carrying handles
What is Not Covered by this Limited Warranty
This limited warranty does not cover:
- Abrasions, scratches, dents or stains that do not impair the functional performance of the product.
- Normal wear and tear.
- Damage from abuse, mishandling or accidents or damage caused by an airline, train service, cruise ship or other common carrier.
- Incidental or consequential damage, including loss of contents, loss of use or time or similar expenses beyond the control of Travelpro.
Trusted Companion Promise – a Worry-Free enhancement
If you register this Platinum® Elite Collection product with Travelpro within 120 days of purchase (or original date of gift receipt), we will enhance the duration of your Limited Warranty coverage by:
- Covering shipping cost for any product that needs to be shipped to one of our repair facilities for warranty repair or replacement.
- Covering the cost of repair for damage caused by an airline or other common carrier.
To register this Platinum® Elite Collection product, please visit OUr Warranty Registration Portal.
How to Make a Claim
If you have a problem with the functional performance of your luggage as a result of a defect in materials or workmanship, we will repair your bag (or replace it with a product of comparable value, if in our sole discretion repair is not feasible) at our expense. Simply drop-off your defective luggage at one of authorized repair centers for prompt assessment and handling. In order to find the nearest repair facility to you, please visit Our Repair Center Page or contact Customer Service at (866) 325-0660 (option #3). Please be certain to have your Proof of Purchase available at the time of drop-off.
If you registered your product within 120 days of purchase or gift receipt and need to ship your product to an authorized repair facility, please contact Customer Service at (866) 325-0660 (option #3) so we can arrange the proper shipment method. If the product was not registered within the first 120 days of purchase or gift receipt, shipment to the facility is the responsibility of the purchaser. Please be certain to include a copy of your warranty registration or receipt as Proof of Purchase. Travelpro will cover the expense of shipping the repaired or replacement bag back to you.
Provincial Law Rights
This warranty gives you specific legal rights, and you may also have other rights which may vary from province to province.
This Travelpro® Built For A Lifetime Limited Worry Free Warranty shall be governed by and construed in accordance with the laws of the Province of Ontario, including its statutes of limitations, without giving effect to any conflict-of-laws or other rule that would result in the application of the laws of a different jurisdiction.
Additional Disclaimers and Other Limitations on Liability
The duration of this limited warranty for luggage used by professional flight crews is 3 years from the original date of purchase.
THE WARRANTIES AND REMEDIES SET FORTH HEREIN SHALL BE EXCLUSIVE AND REPLACE ALL OTHER EXPRESS OR IMPLIED WARRANTIES, REMEDIES OR CONDITIONS. TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE LUGGAGE IS SOLD “AS IS” AND TRAVELPRO SPECIFICALLY DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. SOME PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL TRAVELPRO BE LIABLE FOR ANY PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES. TRAVELPRO’S LIABILITY SHALL BE LIMITED TO THE PURCHASE PRICE PAID FOR THE LUGGAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT SHALL TRAVELPRO BE LIABLE FOR ANY DAMAGES RELATED TO THE USE OF THE LUGGAGE IN AN ILLEGAL MANNER OR FROM OTHER DAMAGES RESULTING FROM UNAUTHORIZED REPAIRS OF THE PRODUCT.