Help Center


Service & Repairs

How do I arrange for repairs?

How do I order parts for my bag?

Am I responsible for parts and repairs of my Travelpro bag?

If there is not a repair center in my area, who is responsible for shipping?


When and how can I track my order?

How soon will my order arrive?

How long does it take to process an order?

Can I ship an order multiple addresses?

When will I recieve my order

How can I change or cancel my order after it has been submitted on the website?

Can I use multiple payments methods for a single order?

Will sales tax be charged to my order?

What's the difference between order status and tracking information?

Promotional Policy and Price Adjustments

Product Care/ Product Information

How do I identify the model name of my bag

What are the major airline carry-on dimensions?

Carry-on Airline Sizes

How does the USB port work and where can I purchase the battery?

How do I care for my bag?

Contact Us

How do I contact Travelpro® Customer Care? Terms and Conditions Privacy Policy

Returns / Refunds

Return Policy Information

Returning an Item to Travelpro®



Shipping and Delivery Policies

What is the cutoff time for same-day shipping?

Do you ship internationally?

Shipping Costs

Shipping in-stock products - backorders - advanced sale products

Track your order


Warranty Product Information